World Bank GroupWorld Bank Group Home  •  Site Map  •  Index  •  FAQs  •  Contact Us
Service delivery surveys are tools to measure the effectiveness of basic services such as education, health, and water and sanitation, which are fundamental for social welfare, especially for the poor. They are useful instruments for understanding governance problems and malfunctions in service delivery such as delays, leakage and capture of funds by bureaucratic and political actors, corruption, and inequity in the allocation of resources.
This PETS/QSDS portal is designed to be a “one stop shop” to access all publically available material relating to PETS/QSDS. It includes generic survey instruments, guidelines and recommendations for designing and implementing these tools, past survey instruments, data sets and related documents and reports. It also presents some specific examples and illustrations of how these surveys could best be made to contribution.
PETS and QSDS have been implemented in about three dozen countries. A large majority of the surveys have been conducted in Africa, which currently accounts for 61 percent of the total number of studies.
The majority of surveys have been conducted in the health and education sectors. However, PETS/QSDS are increasingly being carried out in sectors such as water, agriculture, and justice.
All available materials related to PETS/QSDS, including datasets survey questionnaires, field manuals, sampling notes, reports and other relevant documents, have been compiled and are available for public use.